FAQs

For the holiday season, HAIX is extending our return acceptance timeframe. Purchases made at HAIXCA.com between November 1, 2024 and December 31, 2024 can be returned until January 31, 2025. 

If you are not 100% satisfied with your purchase, you can return your order to our company for a full refund of the purchase price of the boots, less shipping charges and duties. Products must be in the condition you received them and in the original box and/or packaging.

All unworn product can be returned within 30 days from the date of purchase. Product must be unworn and in its new, sellable condition, no exceptions. All we ask is that you send the items back to us in the original packaging (please put HAIX® boot box in original plain cardboard box for return shipment). The customer is responsible for all return shipping fees. Please designate the package as a return when providing it to the carrier. We recommend that you use a traceable shipping method and insure products you plan to return, as we will not be responsible for lost or damaged items during the return shipment.

Send returns to: HAIX NORTH AMERICA, INC., 2320 Fortune Drive, Suite 120 in Lexington, Kentucky 40509.

We are unable to offer exchanges for orders during the return process. If you would like the same shoe in another size or style, simply place a new order. We cannot guarantee inventory will be available when you place your new order.

Once your return is received and inspected (usually within 72 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment within 7 days. Please note that, depending on your credit card company, it may take additional 3-10 business days after your credit is applied for it to post to your account. We appreciate your patience.

*For orders purchased from an authorized dealer, contact the authorized dealer direct for any returns or exchanges.

Unfortunately, we are unable to refund shipping charges or apply special discounts after an order has been placed. If you have any problems applying the promotional code, please contact our customer service department before placing your order at 866-344-4249.

Some issues regarding width may be corrected with a different HAIX insole. A "wide" insole can create more room in your boot, while a "narrow" insole can create less space. If the length looks correct based on the illustration below and you're still not comfortable with the fit of your boot, contact customer service.